Services of Supertech Instruments

Engineering Creativity for Neuroscience

Services

General Conditions

Supertech Instruments gives you 3 years of full warranty for mechanical products by default. For our electronic products the full warranty period is 5 years. The default warranty period can be extended in exceptional cases (according to special discussions).

Supertech Instruments gives you full warranty for its products against defects in materials or workmanship as long as the equipment has been subjected to normal and proper use. During the warranty period, faulty products will be repaired or replaced free of charge provided they are returned to our workshop. Postage of the warranty repair actions is paid by the Customer. There are special conditions introduced for repairing of Vibration Isolation Tables (see below).

Supertech Instruments will undertake the servicing and calibration after the expiration of the warranty period for a nominal fee.

The warranty does not cover the faults made by the user.

If the installation was not carried out on a workmanlike manner, the warranty ceases. We provide many resources to help you to install the product correctly: user manual, installation manual, repair manual, free helpdesk on the phone and in email. With this background the workmanlike installation is easy. However if you are not sure you can do it, you can involve our product specialist.

Electrical safety measurements of proper operation of the 115 / 230 V AC mains electric system (from the equipments have been supplied) is the sole responsibility of the user.

There are products of Supertech Instruments, which have no built-in mains power supplies, but they are supplied from plug-in DC power supplies. If such an equipment is supplied from an external plug-in DC power supply, which is not approved in advance by Supertech Instruments, the warranty ceases. The simplest way to avoid this risk is to order the appropriate plug-in DC power supply from us.

The exceptions of warranty are:

- Dual-Superfusion Slice Chamber and its parts

- Assembled 8 x 8 mm 3D sensor PCB, with acceleration sensor IC of the 3D Accelerometer

- Batteries and rechargeable batteries built in or enclosed to the equipments. These are consumable products, reasonably expected to be used up or damaged during use. These are warranted only against defects in workmanship or materials that prevent their use.

Warranty limitation of the In-line Solution Heaters: The warranty is valid for the In-line Solution Heaters except for the faults made by the user, such as: broken stainless steel tube, bent tube, stoppage in the tube, dirt in the tube, infection in the tube, corrosion in the electronic heater or sensor circuit, broken wire.

Warranty conditions of STable (©) Active Pneumatic Vibration Isolation Tables are slightly special because of their huge weight and inability of transportation. The details are published in the User Manual of the Active Pneumatic Vibration Isolation Tables.

All products of Supertech Instruments have got CE identifier and certificate.

The prices published by Supertech Instruments are end user prices, except for the vibration isolation products. You can read about our pricing strategy in the end of this pages.

The prices published by Supertech Instruments are NET prices (excluding VAT). For international transactions the VAT should not be paid to Supertech Instruments.

Outside the European Union the local customs duties and may be VAT or other taxes (depending on the laws of your country) must be paid, not to Supertech Instruments, but to the local tax offices.

Shipping fee is not included in the price of the equipments.

We accept payment via bank transfer. We can neither receive payment by cheque nor by credit card.

Default payment method is prepayment. The exceptions are:

- For old customers of Supertech Instruments we apply the method of payment after delivery.

- In special cases (e.g. if prepayment is not allowed at your Institute) the payment after delivery is possible.

- For higher amounts we can agree special payment methods (e.g. partial prepayment and the rest after delivery, etc.).

For international transport we use the services of specialized, professional shipping firms. We always offer that firm, which has the smallest "transport injury rate" according to our experiences in the target country.

Discount for higher quantities:

1 - 9 pieces: list prices

10 - 99 pieces: 12 % discount

100 - 999 pieces: 24 % discount

1000 - to more pieces: 36 % discount

Our prices are extremely stable. We update some price items very rarely.

During the continuous development process the internal constructions and the technical parameters of our products are frequently improved. According to the development phases the version numbers of the equipments are sometimes changed without prior notice. But these changes usually have no effect on the prices. In most cases we keep the former prices for the newer versions.

You can ask minor modifications and customizations on the products according to your special requirements. Usually we carry out the small modifications for free. To discuss your desires versus our technical possibilities and conditions, please contact us.

Product Description Pages on which You Can Find the Prices

• Animal Temperature Control

• In-line Solution Heaters

• Temperature Management in Physiology and Biology

• BioAmp DC Universal Biological Amplifier System

• IonAmp - Ion Sensitive / Ion Selective / pH Amplifier

• BioStim Stimulator System

• Behavioral Physiology of Laboratory Animals

• Optogenetics - LED Driver Units

• Stagetop Environmental System

• Mouse and Neonatal Rat Stereotaxic Frame Adaptor

• Small Vessel Myograph

• Electroporation / Electroporators

• Dual-Superfusion Slice Chamber Insert

• Pressure Measurement in Physiology and Biology

• Force Measurement in Physiology and Biology

• 3D Accelerometer

• Iontophoresis by Microelectrodes

• Patient Monitoring System for Laboratory Animals

• Perfusion Valve Controllers

• Mechanical Accessories for Physiology Laboratories

Optical Table, Vibration Isolation Table and Support Systems

All prices of Supertech Instruments are public, except for the vibration isolation products. Most of the optical tables and IVF vibration isolation systems are sold by authorized reseller partners. We protect them this way. For the current reseller prices of the products and services related to the vibration isolation topic, please contact us.

IVF Vibration Isolation Solutions

All prices of Supertech Instruments are public, except for the vibration isolation products. Most of the IVF vibration isolation systems and optical tables are sold by authorized reseller partners. We protect them this way. For the current reseller prices of the products and services related to the vibration isolation topic, please contact us.

Reseller Price Lists of the Vibration Isolation Products

Please click on the appropriate link you are interested in. The downloadable price lists are protected by passwords. You can ask for your password in email.

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General_Reselleser_Price_Calculation_Sheet_for_Small_Tables

General_Reselleser_Price_Calculation_Sheet_for_Large_Tables

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On-site Vibration Measurement Service

We offer on-site vibration measurement service, if a customer needs digitally recorded data of the vibration properties of a location or an equipment. We use a sophisticated 3-dimensional (X and Y horizontal, and Z vertical) accelerometer with extremely high sensitivity and wide recording bandwidth. Our accelerometer equipment employs the lowest noise vibration sensor available in the market in 2024. After the on-site measurement we provide either the time domain or the frequency domain density of the vibration at the location. This service can be especially useful in the following cases:

- Before the installation of any high magnification microscope system it is advisable to measure and evaluate the site of installation by comparing the measured vibration data to the allowed vibration specification of the microscope. This way a lot of efforts and annoyances can be avoided.

- There are special issues when some mysterious disturbance appears in the image recorded by the microscope. In such cases a vibration measurement with the industry's lowest noise and highest sensitivity sensor can help you to locate and identify the source of the unwanted vibration source.

Designing, Prototyping, Manufacturing, Measuring and Repairing of Equipments

Unit fee of labor cost for highly qualified experts, such as design engineer, sales director, consultant physicist or biologist, etc. (for one person): 91 EUR / hour

Unit fee of labor cost for repair engineer (for one person): 69 EUR / hour

Unit fee of labor cost for product specialist at on-site installation (for one person): 69 EUR / hour

Unit fee of labor cost for manufacturing (for one worker): 23 EUR / hour

Call out fee: we apply this fee on every on-site task, where travel cost is not applied: 110 EUR

Traveling fee by our own van: 0.92 EUR / km

Traveling fee by our own van to Hungarian locations (close to our Factory): 0.60 EUR / km